I don’t do a lot of online shopping. I have too many friends who have ordered things that weren’t what they were expecting or were not the right size to venture into the world of ecommerce too often.
In fact, one time, I was at a friend’s house when a package containing three dresses she’d ordered arrived – all three of them needed to be returned.
But luckily, there are some great companies out there who acknowledge that online shopping does have some room for error and make returning products as relatively hassle-free as possible.
FreeShipping.org did a little digging and came up with the best company online-return policies:
- endless.com: The online-only shoe merchant gives shoppers a full 365 days to return unwanted or flawed footwear with guaranteed free shipping both ways on domestic orders.
- L.L.Bean: There’s no time limit on returns with L.L. Bean and return shipping is free for L.L.Bean Visa card members.
- Shoebacca.com: Shoebacca provides totally free shipping both ways and a 365-day window for returns, which must have the original tags still attached and shipped in the original packaging.
- Lands’ End: Lands’ End offers free return shipping with no end date for re-orders. Added bonus: Customers can return unwanted items to any Sears store to avoid return shipping costs.
- Zappos: Zappos provides free shipping for returns and will provide a full refund or exchange within 365 days of purchase. Returns must be unworn and shipped in the original packaging.
- Overland: Use the Overland free shipping label provided online for a free return via FedEx.
- Macy’s: No receipt is necessary and the store provides a full refund or exchange within 180 days of purchase, except for jewelry, which is limited to 30 days. You can mail the item back or bring into any Macy’s store for a refund.
- Kohl’s: Kohl’s free shipping offers come and go, but you can return your purchase any time for any reason – even without a receipt. With no receipt, the chain lets you exchange your purchase for a comparably priced item or will give you store credit.
- Costco: Costco will pick up the tab for shipping and handling when you return the item to any Costco outlet. Most items may be returned at any time with the original receipts attached and in the original packaging – but electronics must be returned within 90 days.
- Toys R Us and Babies R Us: Shipping costs are refunded if the product is defective or damaged, and purchases must be returned within 30 days. No receipt is necessary if the item was purchased with credit or from a gift registry.
So what sites did FreeShipping miss? Are there better policies out there?