What happens if you push the red button in the Rutter’s restroom?

To push or not to push? That is the question.

I was using the restroom at Rutter’s (at the corner of GreenBriar and Roosevelt) last weekend in the early a.m. when I noticed something unusual.

It was in what I call a “uni-staller.”

You know. Restroom, party of one.

Near the door was a placard and a red button, like the kind they put in hospital rooms for patients to use when they’ve fallen off the commode and can’t get up.

But this one had a different mission.

It read: “If our restroom does not meet your expectations in any way, please push this button.”

Interesting, I thought.

What happens if I push that red button? Does a white knight barge in and whisk me away from the dirt and grime?

I had no excuse to push the button. The restroom was more than clean — a common thread I’ve found at many Rutter’s convenience stores.

Earlier this week, I emailed Alex Henry, marketing director for the York County-based chain.

“What happens if I push that little red button?” I asked.

She explained: “Yes, if a customer is unhappy with the conditions of the restroom, they should push the button.  This will alert our staff to the issue so they can attend to it. We want our customers to be completely satisfied, it’s another way for us to make sure of that.”

Interesting approach.

What do you think? Have you ever seen a restroom dirt alert button before?

About Lauren Boyer

I'm a Business Reporter for the York Daily Record/Sunday News. I cover banking, investing and all sorts of manufacturing, from companies like Harley-Davidson to mom-and-pop operations. I don't go anywhere without my iPad or a large cup of coffee. Contact me with story ideas at 717-771-2062 or lboyer@ydr.com.
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3 Responses to What happens if you push the red button in the Rutter’s restroom?

  1. Bill S. says:

    Most Walmarts have a switch that you can flip to the “on” position if you feel that the restroom is dirty. Most Walmart bathrooms that I’ve been in have the switch turned on, and no one doing anything about it!

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  3. Doc Layton says:

    Thats a great Idea, wish Brothers Pizza in Chambersburg Mall had a Red Button. It was so bad that I had to use the Womens bathroom, sorry ladies.

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