With everyone having trouble getting through to Comcast customer service, this article in Sunday's Baltimore Sun seems especially timely.
One of the reporters ran a test with several companies, including Comcast, Verizon and Verizon Wireless. She called in to their customer service lines and timed how long and how many automated messages she had to wade through before she got through to a real person.
Verizon Wireless scored well, but both Verizon landline service and Comcast score poorly.
Continue reading Customer service hassle.
