Issues: May 2007 Archives

Welcome home, now wait a few hours

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Used to be, I looked forward to returning home at the end of an interational trip.

I enjoyed going through customs because -- unlike when you're entering a foreign country -- this time you get to stand in the short lines, the ones that say "citizens only."

A bit of national pride would swell in my chest as I waited to re-enter my homeland and hear the customs officials greet me with a "Welcome back" as they stamped my passport.

No more.

When I flew into Miami International a month ago, after having spent a week in Mexico, I waited more than an hour to get stamped back in.

The lines weren't all that long. But they didn't have all the kiosks staffed, and it seemed like they must have been giving everyone the third degree. When my turn finally came, it lasted maybe 20 seconds. The guy barely looked at me, let alone spoke to me.

I'm young enough that I can deal with standing for a while, despite my back problems. But I felt sorry for the older folks around me, or parents with antsy children. An hour in line is a long time.

Then I saw this article in USA Today, which indicates my experience wasn't an exception, but is becoming the norm.

Maybe they should take some of the people building bigger walls along our borders and train them to work in customs. I can't help but think it would be a better use of resources.

Customer service? What's that?

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It's been a bad week.

Sunday, I read this story from The Patriot-News about a couple with young children who got a pretty raw deal by American Airlines.

Their experience brings up the hot subject of traveler's rights (although sometimes it seems there is no such thing). But the bigger issue here is plain old customer service.

Does it still exist?

Maybe I should move to Europe...

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I met a couple from the United Kingdom while I was in Mexico a few weeks ago. We got to chatting, and they told me they were there on vacation for three weeks.

"Three weeks!?!!"

"Yes," they said. "Only three weeks."

"Only?!!?!"

They're young, just starting out in their jobs (as a postman and office worker for a trust company), they said, so they only get four weeks vacation each year.

Once again: "Only!?!!!"

About this Archive

This page is a archive of entries in the Issues category from May 2007.

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