Modern day customer service
What happened to customer service? Can the world operate when systems are down?
I went to the electronics store on Sunday with my $40 card from the National Telecommunications Information Administration in order to purchase my digital-to-analog converter box. The first person did not know how to process our purchase at the first register! We went to another register and that person rang it up and my husband handed him the $40 card, a $10 gift card, and some cash. The gift card went through, but the $40 card did not. He could not get it to work, so he called the service manager and she told us that the system had been down most of the day and it had just come back up.
The solution offered was to come back; we did not want to come back since we drove across town to take care of this purchase that day. My husband then asked for the change and a receipt but we then were told it couldn't be done.
Seems today nothing works without the computer. Nothing could be done manually to complete the transaction? She could have taken care of it after we were gone when her system was back up Why not write out a manual receipt for us & fix it on their system when it came back up. This was her store's problem, not mine.
I don't understand why the world has to stop and customers have to be inconvenienced when stores have a computer problem. Shouldn't they have a way to operate with a pencil and paper? Is society so illiterate now that no one can do anything manually or function without the register telling them what to do?
Donna Botterbusch
Dover Township
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