My friend Amy told me of an incident at one of the Wendy's restaurants recently. She said it must have been a time for trainees, and maybe the trainers or managers were having a case of spring fever, since the service was at a turtle's pace. And the competence level had also taken a vacation that evening. Amy said, she was even getting a little impatient, as well as, well, hungry.
There was a young family in front of her and she said the younger of the two children, maybe 2 1/2 or 3 was getting restless and not unruly, just maybe irritable and acting out from the wait in line.
Amy, who has four great kids herself, completely understood, and thought little of it. She decided to take a quick break in the rest room, and while she was in there, mom and restless little guy were in there. What made Amy's "heart jump" was the way the mom was handling the situation.
She said there was the mom, crouched down on the little boy's level, looking him in the eye, and clutchig both his little hands and lovingly telling him that he needed to be a "nice young gentleman" while he was in line. She told him he needed to stand still and use his "inside voice" while they were waiting for their food.
When Amy went back out to the restaurant, she said the little guy and mom/little life coach had joined the dad and the sibling in line, and he must have taken his mom's "advice" as he waited respectfully for their order.
Amy was so impressed that the mom had #1, taken the boy quietly out of public, and gave him a good life lesson, without humiliating him or making him feel like he was a "bad" boy, and #2, this was obviously a pattern since the young man instantly "got it."
I think most of us have seen distraught parents yank their kids' arms, while yelling, or worse, just standing and screaming at them. Or my favorite, "cussing them out." I'm a mom of three grown kids, and trust me, I got as frustrated as everyone, but this young mom was the epitome of how I wish everyone would handle like situations.
So apparently, there were more "happy meals" all around that day because of the way a young mom conducted herself. The prize wasn't in with the bag of food. It goes to parents everywhere who take parenting seriously, even when it's not easy or convenient. And if you happen to be this mom, give yourself a good pat on the back!

