This letter is from the owner of the kitten who froze to death in the cargo hold on a Delta flight. For more information on what happened, check out Kitten dies in airplane’s cargo hold or www.examiner.com:
Hi Everyone, I wanted to first thank everyone for their support. You are all truly wonderful.
I haven’t sent out an update on Delta because I feel so defeated & mentally exhausted.
To explain: In the end, they (Billy Freeman/Delta Airlines) have finally put a price tag on life. They have valued my Snickers’ life based on dimensional weight. They equate each pound to be worth 50 cents. The carrier had a dimensional weight of 20 pounds. Doing some really simple mathematics, the value of life in this instance is $10. (True Colors anyone?)
I e-mailed Billy Freeman at Delta to let him know he must have made a error when he was typing to give him & Delta the benefit of the doubt. I also asked to deal with another department from this point forward. His only response was that his supervisor is expecting my signed agreement back as soon as possible. And on that note — they don’t deserve another response from me.
In my opinion, it is not a mistake that defines a company — what defines a company is how they work to remedy the situation, both in the short & long term. Delta, this is a “test” of integrity YOU HAVE FAILED. You have failed Snickers, you have failed your patrons, you have failed your stockholders & most importantly, you have failed yourselves.
— Heather Lombardi