Kitten’s owner: Delta responds to Snickers’ death

snickers-delta.jpg This letter is from the owner of the kitten who froze to death in the cargo hold on a Delta flight. For more information on what happened, check out Kitten dies in airplane’s cargo hold or

Hi Everyone, I wanted to first thank everyone for their support. You are all truly wonderful.

I haven’t sent out an update on Delta because I feel so defeated & mentally exhausted.

To explain: In the end, they (Billy Freeman/Delta Airlines) have finally put a price tag on life. They have valued my Snickers’ life based on dimensional weight. They equate each pound to be worth 50 cents. The carrier had a dimensional weight of 20 pounds. Doing some really simple mathematics, the value of life in this instance is $10. (True Colors anyone?)

I e-mailed Billy Freeman at Delta to let him know he must have made a error when he was typing to give him & Delta the benefit of the doubt. I also asked to deal with another department from this point forward. His only response was that his supervisor is expecting my signed agreement back as soon as possible. And on that note — they don’t deserve another response from me.

In my opinion, it is not a mistake that defines a company — what defines a company is how they work to remedy the situation, both in the short & long term. Delta, this is a “test” of integrity YOU HAVE FAILED. You have failed Snickers, you have failed your patrons, you have failed your stockholders & most importantly, you have failed yourselves.

Heather Lombardi

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2 Responses to Kitten’s owner: Delta responds to Snickers’ death

  1. My two sugar gliders were transported using Delta with a layover in Atlanta, where someone decided they’d open a sealed crate, sealed inner containers and zip tied pouch, let one of them escape and then grab the poor baby in a Delta blanket, screwing it up tightly inside with no food/water or air and shove it back in the container next to the pouch with it’s brother where it remained for 12 more hours. They tried to put the crate back together to make it look like it hadn’t been tampered with but were stupid enough to use a DELTA blanket to abuse my baby! When they arrived in NH’s MHT they were so badly dehydrated and traumatised they both required emergency vet care and 2 weeks later little Leo still isn’t doing so well and hasn’t gained any weight. I captured a lot of what happened on video, including the entire pick up process and have proof which is now posted on youtube of their negligence and animal cruelty, please feel free to share!

  2. Ivo says:

    Louise your Gliders are soooo cute, I never saw something like that

    sorry for off-topic

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