What to do when IKEA is late delivering your order

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It might have arrived days later than I expected, but I’m glad I now have an IKEA bed. Instagram by Ashley May

Sunday, IKEA was suppose to deliver my mattress and bed for my new apartment between noon and 4 p.m.

Well, it never came.

While it was loads of fun waiting in an empty apartment for four hours, after I was informed that the delivery would take about another four hours, I rescheduled.

And, I’m happy to report that I now have a bed — even though it came a little late (by about three days).

Here’s what to do if your IKEA delivery is late:

Call to confirm during the first hour of your delivery appointment: IKEA should call the day before or the morning of your delivery day to tell you the four-hour window in which your purchases will be delivered. In my case, my bed was scheduled to arrive between noon and 4 p.m. Sunday. What I found out later was that my bed wouldn’t arrive until closer to 8 p.m. I probably should  have called at noon to confirm the time. While that shouldn’t be the responsibility of the customer, you need to keep tabs on the delivery man.

Be sure to have order numbers and deliver contact numbers handy: When I did start calling IKEA about my delivery, it was helpful to have a receipt of my purchases to make sure the costumer service people and I were on the same page.

Don’t be afraid to engage in social media: When IKEA was late with my delivery, I took to Twitter. @DesignByIKEA was nice enough to respond quickly with helpful information:

@ashleymaytweets We’re sorry to hear that! Please send us an email at social@ushelp.ikea.com and we’ll do our best to address your concerns.

— IKEA USA (@DesignByIKEA) February 3, 2013

If the delivery doesn’t arrive in the allotted window, ask for a refund: By corresponding with customer service agents via social@ushelp.ikea.com, I was able to get a refund. When asking for a refund, you will need to send your name, mailing address, phone number, 11 digit receipt number (located in the upper, right-hand corner of the receipt, and looks like this: 0000 0000 000) or delivery order number, and the date of purchase. Be sure to ask for a follow-up call once your request is processed.

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