Tag Archives: online subscription

York reader’s paywall perspective sparks subscription debate

A terrific dialogue has ensued in a recent post I made here at the YDR Insider. It’s exactly the type of conversation we were looking for when we launched this blog site. I shared an email exchange I had with … Continue reading

Posted in Behind the scenes, Blogs, Business, Community engagement, Digital first, Digital Subscriptions, Hate Mail, Journalism Jargon, Love Letters, Newsroom conversations | Tagged , , , , , , , | 6 Comments

A reader offers ydr.com advice on the paywall

Sometimes people just complain. But once in a while, people who have a complaint offer real, tangible options to consider. This happened recently when I received an email titled “You’ve lost a reader.” The woman who wrote this said it … Continue reading

Posted in Behind the scenes, Business, Community engagement, Digital Subscriptions, Hate Mail | Tagged , , , , , , , , | 14 Comments

When is a complaint a good thing?

In the last couple of weeks, we have received a handful of complaints about some technical glitches involving our e-edition. That’s the online version of the newspaper itself, the version that is an exact replica of what rolls off the … Continue reading

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Our goal for readers of ydr.com: ‘A navigation experience worth paying for’

The design or look of ydr.com and our news organization’s other websites display the work of our visual department more prominently than previous designs. (We call it a visual department because it produces photos, graphics, videos, livestream feeds, among other … Continue reading

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Part III: Three months into paywall, reader complaints coming in at reduced trickle

The previous post – Part II: Three months into paywall … – might have been more info than many readers would ever want to know. But so many news organizations are going that way – to online subscriptions – that … Continue reading

Posted in Digital first, Digital Subscriptions, Editor | Tagged , | 10 Comments

Part I: Three months into paywall, reader complaints coming in at reduced trickle

We’re just at the three-month anniversary of charging for online subscriptions for virtually all content on ydr.com and our other websites. So what is the reader reaction 90 days in? Well, responses averaged about one a day for the first … Continue reading

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